that elevate service quality, optimize performance, and reduce defects. Own and continuously refine key CX policies, ensuring... and design interventions that improve support touchpoints and overall satisfaction. Define, monitor, and communicate key CX...
We are looking for an experienced and results-driven professional to join our client's team in the technology sector. In this role, you will contribute... to the migration of ERP and CX data into a centralized Databricks data lakehouse and the development and deployment...
insights in support of various CX initiatives. ​Perform complex data review, research, and/or reconciliation. Identify trends... (e.g. CSAT, NPS, Effort Score) and KPIs ​Identify gaps in CX insights and provide recommendations for improving...
. You will be the technical bridge for customers moving from DSCVR implementations to our integrated ecosystem on CX with the support... you: Bridge the data gap between current customer DSCVR implementations and next gen CX platform, successfully translating...
with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results.... You will have an advantage if you also have: Experience/knowledge of CCaaS, CX, and Conversational AI solutions. Experience/knowledge selling...
Collaborate with CX Coaches and Service Excellence Leaders to optimize performance and results Who You Are Passionate...CX Service Representative – Deliver Premium Experiences at Aventus Who We Are Aventus is redefining the customer...
and a passion for delivering results that matter. If you are ambitious, talented, and ready for a challenge, we want to hear... a better future together! Role Overview This role leads the delivery of CCaaS implementations and CX transformation programs...
we can't achieve in the cloud. Basic Qualifications - 7+ years of experience of CX IT platform implementation in a hands..., or any other equivalent Cloud CX technology. - Experience with AWS services such as S3, DynamoDB, CloudWatch, and IAM and familiarity...
: At Uber, providing excellent customer support to our users is a core feature of our product experience. As a CX... product rollout processes. Excellent stakeholder management skills: Experience in encouraging results in areas that aren't...
AI, data, and the latest cloud technologies. As a global SaaS innovator shaping the future of customer experience (CX..., visionary Director of Commercial Sales with a relentless drive for results, a passion for technology, and the ability to develop...