, including CSAT score, timely responses, number of escalations to account manager, and average responses per case closed...
manages customer score card process to achieve highest possible customer satisfaction indices, including proactive engagement...
collections KPIs RPC, Promise Success, AHT, Quality Score Familiarity with U.S. consumer collections regulations FDCPA, TCPA...
closed within 30/60 days. Recurrence rate reduction. A3 quality audit score. Facilitates structured problem solving using A3... Deployment & Sustainment % Audit score of SBOS elements. % execution index completion vs roadmap. Process confirmation adherence...
experience For internal candidates only: Average Daily Shake score of at least 90% (only for call center)...
monthly and ensure improvement in competency score. Ensure multiskilling for at least 50% of the team. Help team attain...
of Score card from the customer Monitor and owner of external cost CONQ Visit to customer. Follow open topics and agreements...
performance that helps brand teams achieve their annual score target. Responsibilities: Support operational set-up... and how to improve their score. Organize, track and monitor assets in shared folders to the different stakeholders to be informed. Flag...
is a must and will be tested, and the candidate should score a minimum of C1 of CEFR. The ability to lead discussions, workshops...
against demanding collections KPIs (RPC, Promise Success, AHT, Quality Score). Familiarity with U.S. consumer collections regulations...