. Supports in monitoring KPIs such as first contact resolution rate, average response time, employee satisfaction score, accuracy...
of a Mock oral interpretation session. Interpreters are evaluated against 24 quality standards and must attain a passing score.... Completion of Propio's online Medical Terminology, Anatomy and Physiology Assessment, with a passing score. A full Background...
of a Mock oral interpretation session. Interpreters are evaluated against 24 quality standards and must attain a passing score.... Completion of Propio's online Medical Terminology, Anatomy and Physiology Assessment, with a passing score. A full Background...
. Intermediate level of English (written and conversational). English will be tested, and candidate should score a minimum of B1-B2...
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score...
. And potential failures Owner of Score card from the customer Monitor and owner of external cost CONQ Visit to customer. Follow...
test and evaluate candidate’s score against established threshold. Assess candidates and if they meet the minimum...
& Score: Evaluate submitted content against the campaign brief, providing feedback and scoring content for approval. Coaching...
and inefficiencies of the process. * Participate and update information of BSC (Balance Score Card) and carry out activities...
(written and conversational). English will be tested, and candidate should score a minimum of C1 on CEFR. Competencies...