of the Genesys Cloud platform is a plus. Previous experience with outsourced call centre operations is preferred Previous...
suites such as Genesys, BSI or Salesforce, enhancing customer interactions across email, voice, and chat. Trusted by leading...
Solidbackground in API design, integration patterns, and system integration Experiencewith Salesforce integrations (Genesys Cloud...
with Salesforce (CTI or Genesys knowledge is a plus). Advanced activity reporting skills using PowerBI and Excel. Spanish energy...
with Salesforce integrations (Genesys Cloud is a plus) â— Agile mindset, strong problem-solving skills, and ability to work...
: Dynamics CRM Customer Service Unified Service Desk Desirable: Genesys CTI Integration Experience analyzing, designing...
/CCaaS platforms (e.g., Genesys Cloud, Cisco, Avaya, etc.). ITIL Certifications in networking or AWS cloud platforms...