Technical Business Analyst (m/f/d)
such as Verint, Genesys, AWS, or Azure. Basic understanding of scripting, SQL, or data workflows. Previous exposure to call center...
such as Verint, Genesys, AWS, or Azure. Basic understanding of scripting, SQL, or data workflows. Previous exposure to call center...
technologies: Dynamics CRM Customer Service Unified Service Desk Desirable: Genesys CTI Integration Experience analyzing...
solutions. Competitive Strategy: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone...