-while integrating seamlessly with Salesforce, Genesys, SAP and emerging IoT platforms. You will own the product backlog end-to-end... for integrations with Salesforce, Genesys Cloud CX, SAP (ERP/FSM) and IoT data pipelines, ensuring secure, scalable and compliant...
- Lead complex integrations with systems such as: Genesys Cloud, Microsoft Dynamics 365 and Data and Security platforms...) - English proficiency (C1 level) Nice to have: - Experience with: Genesys Cloud, Microsoft Dynamics 365, Kafka / Event Bus...
Lead complex integrations with systems such as: Genesys Cloud, Microsoft Dynamics 365 and Data and Security platforms...) Nice to have: Experience with: Genesys Cloud, Microsoft Dynamics 365, Kafka / Event Bus and Data Lakes and analytics...
such as AWS Connect, Genesys Cloud, NICE CXone, or RingCentral. Background in computational linguistics, NLU model design...
platforms (e.g., Azure, AWS, Google Cloud) CI/CD tools and DevOps practices CRM and contact center systems (e.g., Genesys...
– our current platform, Amazon Connect, Genesys Cloud). Strong understanding of IVR (interactive voice response), ACD (automatic...
' functional experience in either Verint, Avaya, Genesys or Amazon WFO products. Strong understanding of contact centre...
Azure AI, other AI architectures, or LLMs... Bot development using conversation technologies such as DialogFlow, Genesys...