SERVICE DESK LEAD L2
and Hardware Experience working with ServiceNow to log, track, close tickets Experience in resolving IT issues via phone...
and Hardware Experience working with ServiceNow to log, track, close tickets Experience in resolving IT issues via phone...
of progressive HR experience in a fast-paced organization. Workday experience and ServiceNow preferred. Excellent problem solving...
environment, using ServiceNow and partnering closely with specialist teams to resolve issues and remove obstacles. Do you thrive... customers fully informed of next steps. - ServiceNow Ticketing and Communications: Record all customer interactions...
knowledge with support platform tools (ServiceNow, PagerDuty…) Experience with SLI/SLO metrics in critical systems. Ability...
., GxP, FDA) Project-Specific Scope PKI for OT & IT (50%) Finalize enterprise-wide PKI automation Integrate ServiceNow... certification Experience with ServiceNow, KeyOn, AppViewX, LAN/WAN, firewalls, and data center infrastructure Comfortable...
, ServiceNow, AI-powered assistants). Support the rollout and continuous improvement of digital initiatives aimed at operational...
with ITSM/ESM platforms (e.g., ServiceNow/JSM/BMC), CMDB/Discovery, observability/AIOps, and runbook/RPA automation. Languages... 20000, ISO 27001 Internal Auditor, PMP/PRINCE2, DevOps or SRE Foundation, ServiceNow CSA/ITSM. Experience in multi‑tower...
Extraction tools (OCR), ETL process and LLM configuration. Experienced with various tools like ServiceNow, Jira, Confluence...
ServiceNow platform and for driving continuous improvements and enhancements within the platform to optimise ITSM processes... like ServiceNow and Power BI for developing performance dashboards and reports is also essential. The role requires a minimum of 5...
management concepts (ITIL is a plus). Nice to have Familiarity with ticketing systems (e.g., ServiceNow) and monitoring tools...