in a modern walk-up environment, using ServiceNow and partnering closely with specialist teams to resolve issues and remove... and resolve faults, keeping customers fully informed of next steps. - ServiceNow Ticketing and Communications: Record...
incident Creating a ticket in CRM tool like ServiceNow Referring KB for workaround / resolution and attempting resolution... with ServiceNow to log, track, close tickets Experience in resolving IT issues via phone/email/chat Excellent telephone etiquettes...
, ServiceNow, etc.) with technical teams. Orchestration/Workflow: Practical knowledge of building and demonstrating sophisticated...
, systems , and technologies Experience with IT Service Management (ITSM) tools such as ServiceNow, or JIRA Experience in the..., systems , and technologies Experience with IT Service Management (ITSM) tools such as ServiceNow, or JIRA Experience in the...
and categorizing / prioritize the incident Creating a ticket in CRM tool like ServiceNow Referring KB for workaround / resolution... and Hardware Experience working with ServiceNow to log, track, close tickets Experience in resolving IT issues via phone...
of our AI & Data Marketplace and AI Governance systems, leveraging a modern technology stack including AWS and ServiceNow platforms...
, and contract coverage. TrueView then integrates with enterprise systems, including ServiceNow (ITSM / IT Asset Management... layer across Magento, TrueView, ServiceNow, and NetSuite, with primary responsibility for Magento → TrueView integrations...
of progressive HR experience in a fast-paced organization. Workday experience and ServiceNow preferred. Excellent problem solving...
and Hardware Experience working with ServiceNow to log, track, close tickets Experience in resolving IT issues via phone...
knowledge with support platform tools (ServiceNow, PagerDuty…) Experience with SLI/SLO metrics in critical systems. Ability...