IT Service Analyst (m/f/d)
Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow...
Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow...
and ServiceNow automation, expanding it with Applied AI/Data Science use cases for SecOps. You will partner with SOC, Incident... the product strategy: define the vision and portfolio-level OKRs for SOAR, ServiceNow automation, and Applied AI in SecOps...
working in a Supply Chain solutions and/or Customs solutions. Experience in using ITSM tools like ServiceNow. Experience...
and manage Governance, Risk, and Compliance (GRC) tools such as OneTrust, Dastra, or ServiceNow to streamline processes...
tools (e.g., ServiceNow). Fluent in English German is a plus. A global healthcare organization committed to innovation...
. Familiarity with ITSM frameworks (CMMI, TOGAF, ISO/IEC 20000, Lean IT) and tools like ServiceNow...
. IT Service Management (ITSM) Tools: Use platforms like ServiceNow, BMC Remedy, and JIRA to manage IT services...
issues. Strong analytical and communication skills. Familiarity with Zendesk, ServiceNow, or Jira. SaaS or fintech...
(e.g., ServiceNow, Jira, Remedy, etc.). Proficiency in written and spoken Italian and English (B2, C1, C2). Excellent...