Major Incident Manager
skills to manage critical situations. Experience with tools such as: ServiceNow, Jira, PagerDuty Monitoring tools...
skills to manage critical situations. Experience with tools such as: ServiceNow, Jira, PagerDuty Monitoring tools...
is a plus Proficiency in Excel for data analysis and reconciliations Use of Azure DevOps, ServiceNow, SAP Solution Manager (SolMan...
, access issues, and incidents via ServiceNow, ensuring proper triage and escalation when needed. Liaise with external IT... such as ServiceNow. Basic understanding of identity and access management (Azure AD / Entra ID, SSO, MFA). Exposure to endpoint...
tools, preferably ServiceNow, is a key requirement of the position. Creating reports within ServiceNow is part of the...
Connect, number/porting providers, ServiceNow, payment and billing systems) Implement event-driven flows and long-running...
. • Experience with ServiceNow beneficial. • Strong analytical, organisational, and communication skills. • Ability to work...
, or systems testing;- Ideally familiar with case management tools (e.g., Pearl, Jira, ServiceNow) and GTM (go-to-market)/project...
, and automation solutions (such as ServiceNow), ensuring effective data discovery and reconciliation processes. Enable incident... ServiceNow). Broad technical knowledge spanning networking, cloud services, firewalls, VPNs, telephony (both traditional...
here, with you, at SITA. ABOUT THE ROLE & TEAM As a Senior Business Automation Architect (ServiceNow Agentic AI) you will lead the design... and implementation of AI-driven automation solutions on the ServiceNow platform. This role focuses on designing governed, scalable...
with ServiceNow or a comparable ITSM platform Familiarity with GenAI tooling, or automation platforms Experience evaluating IT...