SOC Analyst (German Speaker) - Staff - EY GDS Spain - Hybrid
in a ticketing system (e.g., ServiceNow) with clear documentation · Escalate suspicious, unclear, or complex cases to Level 2...
in a ticketing system (e.g., ServiceNow) with clear documentation · Escalate suspicious, unclear, or complex cases to Level 2...
(ServiceNow) Deliver prompt and professional user support (desk-side and remote) Document all activities and resolutions... skills in Windows environment and standard IT tools Experience with ticketing systems (e.g., ServiceNow) Excellent...
Enterprise platforms (e.g., SAP, ServiceNow, IWMS, security systems), Proven execution excellence capabilities, with deep...
), experience with management and reporting tools (ServiceNow, Power BI, etc.), and knowledge of IT architectures and systems...
. (Mandatory). Methodology: Proficiency in corporate ticketing and documentation tools (Jira, ServiceNow, Confluence...
of Analytical/ETL tools, Databases (SAP, SQL databases, ServiceNow/Salesforce) and experience supporting complex, cloud-based...
, like Jira or ServiceNow, with SLAs and KPIs tied to them. Local to the Seville and Madrid locations, with the ability to travel...
desk–type roles. Hands‑on experience working with ServiceNow (or similar ITSM tools) for case, request, and incident...
platforms (e.g., ServiceNow) into automated workflows. Collaborate with Infrastructure, Platform Engineering, and Data...). Knowledge of software lifecycle management processes. Experience with ServiceNow or other ITSM platforms. Familiarity...
in Identity and Access Management in an industrial context. - Knowledge of the ITIL framework (ServiceNow experience...