About AvayaAvaya is an enterprise software leader that helps the world's largest organizations and government... agencies forge unbreakable connections. The Avaya Infinityâ„¢ platform unifies fragmented customer experiences, connecting the...
). Experience of modem configuration and serial comms protocols. Experience of Avaya/Extreme/Ruggedcom LAN switches...
of Avaya VoIP Platforms The ability to produce detailed network drawings using AutoCAD & Visio Convey complex IT problems...
, maintain and repair BT Enterprise's most complex voice solutions, e.g. Avaya Red & specialist applications ï‚· Install, set up... more complex data networks (typically WANs and LANs) from Enterprise portfolio e.g. These may be Avaya, Cisco, Juniper, NEXUS...
(Cisco UCCE/Avaya Blue/Avaya Red/Mitel/Shortel/Asterix) Knowledge of MySQL/MSSQL (User Admin, Creation of jobs including...
platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics...
experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems...
& Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy...
, and 80,000 cloud users, it is internationally recognised as a market leader in delivering Avaya in the cloud...
Proficiency in WFM tools (NICE, Verint, Alvaria, EG Solutions) Familiarity with telephony systems (NICE, AWS, Avaya) Advanced...