Customer Service Planner
Proficiency in WFM tools (NICE, Verint, Alvaria, EG Solutions) Familiarity with telephony systems (NICE, AWS, Avaya) Advanced...
Proficiency in WFM tools (NICE, Verint, Alvaria, EG Solutions) Familiarity with telephony systems (NICE, AWS, Avaya) Advanced...
Proficiency in WFM tools (NICE, Verint, Alvaria, EG Solutions) Familiarity with telephony systems (NICE, AWS, Avaya) Advanced...
, and manipulate data for technical and trend analysis • Familiarity with ACD Tools (Avaya or Cisco a plus): Operations, reporting... issue • Familiarity with ACD Tools (Avaya or Cisco a plus): Operations, reporting, skill-based call routing administration...
optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon...
(8x8, Avaya, Connex) and support campaign operations Administer firewalls, VPNs, switches, and routers Oversee Windows 11...
with (and / or knowledge of) the following technologies: Avaya Cortex/UCS10 Unexus, AudioCodes SBC/MS Teams, Redbox, Poly VVX250, Bold alarms...