| ConnectWise / PSA | Service Transformation | AI & Automation | Customer Experience Are you currently leading a Service Desk... ConnectWise / PSA utilisation, reporting, dashboards and meaningful KPIs Customer satisfaction, service reviews and senior...
Experience with ITSM/PSA platforms – ConnectWise experience would be advantageous Sufficient technical understanding...
metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients... with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes...
Experience with ITSM/PSA platforms – ConnectWise experience would be advantageous Sufficient technical understanding...
, Incident and Problem Management. Experience with ConnectWise, Autotask, ServiceNow or similar ITSM/PSA platforms. Confident...
Security+, Microsoft SC-200, or equivalent. Experience with ITSM or PSA ticketing platforms, such as ConnectWise, Autotask...
experience Strong Microsoft stack (AD, Azure AD, Windows, M365) Experience with ITSM tools (ConnectWise desirable) Basic...
Responsible for entering time and expenses in ConnectWise as it occurs Review and approve the service desk team's time... and expenses sheets in ConnectWise Understand processes in ConnectWise by completing assigned training materials and blueprints...
, command line or batch scripting Experience using IT support/ticketing systems such as ConnectWise, Autotask or similar...
such as ConnectWise, ServiceNow or Autotask. ITIL knowledge or relevant Microsoft/CompTIA certifications. Experience supporting VIP...