of Business (LOB) applications Utilise MSP RMM toolsets, particularly ConnectWise Automate Manage incidents and service requests... through ConnectWise Manage and other ticketing systems Work within agreed SLA targets and service delivery standards...
and peers ensuring timely responses. Record all work activities in a timesheet in our ticketing system (ConnectWise...
-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platforms Confidently engage... working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing...
monthly deadlines. Extract, clean, reconcile and check data from ConnectWise, finance systems and other sources;investigate... but not essential Experience with Power Query, Power BI, ConnectWise or accounting systems such as Xero. An understanding of recurring...
or ERP systems – e.g. Autotask, ConnectWise, Xero or Sage. Experience working within a finance or accounts department...
such as ConnectWise, ServiceNow, Remedy or Autotask. Operational understanding of ITIL-aligned service environments, including SLAs...
tooling environment (e.g., Opsview, Orchestrator, integrations with Engage/ConnectWise/ServiceNow). Define and drive the...
such as Bloomberg, Thomson Reuters, FactSet, or Capital IQ MSP experience, particularly with ConnectWise or similar service-management...
such as Bloomberg, Thomson Reuters, FactSet, or Capital IQ MSP experience, particularly with ConnectWise or similar service-management...