or familiarity with ITIL concepts. Experience with contact centre telephony (e.g. Genesys). Interest in or knowledge...
. Desirable Implementation, administration or advanced-user experience with Verint WFM, Genesys Cloud WEM, Amazon Connect... Core platforms: Verint WFM;Genesys Cloud WEM;Amazon Connect forecasting, capacity planning and scheduling;or comparable...
technologies Experience using systems such as Genesys Knowledge of medical conditions or triaging approaches READY...
, Genesys, etc.) is a plus Additional Information We offer: Culture of Relentless Performance: join an unstoppable...
Genesys, directing appropriately. Support desk bookings and profile creation in Engage. Promote and implement safety...
, and confidence in using IT systems to manage and track activity. Experience with SAP and Genesys would be advantageous. Strong...
, target-driven environment. Desirable Experience Experience using MaxContact, Connex One, Genesys, Avaya or similar dialler...
environment. Desirable Experience Experience using MaxContact, Connex One, Genesys, Avaya or similar dialler platforms...
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create... is an early-career technical specialist who supports customer-facing AI initiatives while developing expertise in Genesys Cloud...
ability to engage with and influence stakeholders Desirable: Familiarity with Genesys would be a positive As well...