, preferably with the Genesys Cloud platform. Deep knowledge of Contact Centres, including systems, analytics and way of working...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
on the team Technical Product Owner - Genesys Location: Hatfield (Hybrid) Join a dynamic and forward-thinking team... as a primary collaboration and handshake point from CTO architects to Product team in architecture and design Serve as a Genesys...
and adoption of new technology. Your role and responsibilities Monitor, maintain, and support the Genesys Engage platform... Required technical and professional expertise Hands-on experience supporting Genesys Engage components including Framework, Routing...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
to ensure continuity of service for the Genesys Cloud contact center application. Manage Genesys Cloud administration tasks... Cisco IOS Gateways VOIP Genesys Cloud Contact Center Solutions Call recording software Windows (Desktop & Server...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
systems. Strong knowledge of telephony platforms such as Amazon Connect, Nice CXone, and Genesys Cloud CX. Ability...
and email is handled with care and efficiency. Key Responsibilities: Manage incoming calls and emails via Genesys, logging incidents...
. Why this job matters Our team lead the way for implementing Genesys Contact centre solutions using Genesys Cloud. We serve as customer.... Technical proficiency - minimum 2 years' experience with Genesys Cloud Benefits At BT, we entertain, educate, and empower...