Telephony Engineer
Teams & Telephony Cisco CUCM & Jabber Cisco IOS Gateways VOIP Genesys Cloud Contact Centre solutions Call recording...
Teams & Telephony Cisco CUCM & Jabber Cisco IOS Gateways VOIP Genesys Cloud Contact Centre solutions Call recording...
architectures and migration roadmaps Advising customers on cloud telephony transformations into Zoom and Genesys Partnering... to cross-train into Zoom and Genesys cloud telephony SC Clearance is highly desirable (or ability to gain it) Benefits...
-on experience with end-to-end workforce planning and real-time monitoring. Strong knowledge of WFM systems (Calabrio, Genesys, NICE...
-based industries. Genesys Platform Knowledge: Experience with Genesys, including configuration, performance monitoring...
and Genesys is a plus. Exceptional time management skills and a goal-oriented focus. Our current benefits...
and Genesys is a plus. Exceptional time management skills and a goal-oriented focus. Our current benefits...
(e.g., Genesys). Sound understanding of the Housing Ombudsman Complaint Handling Code. Customer-focused with a passion...
Centre solutions. Experience with Contact Centre as a Service (CCaaS) platforms, such as Genesys Cloud, NICE CXOne..., developing, and integrating AI-powered voicebots into Contact Centre platforms, specifically with Genesys Cloud. Integrating...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...