and systems, including Genesys, HCL Volt MX, and Google Cloud. Provide technical guidance and support to development teams... (Genesys preferred). Hands-on experience with Multi-Experience Development Platforms (HCL Volt MX preferred...
-on experience with end-to-end workforce planning and real-time monitoring. Strong knowledge of WFM systems (Calabrio, Genesys, NICE...
) and confident in online navigation. Preferred Experience: SAP, CRM platforms, or Genesys Cloud. Optical Industry Advantage: Prior...
optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Centre solutions. Experience with Contact Centre as a Service (CCaaS) platforms, such as Genesys Cloud, NICE CXOne..., developing, and integrating AI-powered voicebots into Contact Centre platforms, specifically with Genesys Cloud. Integrating...
Connect, Genesys Cloud CX, or Google CCaaS/CES) Collaborate with colleagues across Accenture’s global network, learning... transformation programmes Lead the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
and systems, including Genesys, HCL Volt MX, and Google Cloud. Provide technical guidance and support to development teams... (Genesys preferred). Hands-on experience with Multi-Experience Development Platforms (HCL Volt MX preferred...
platforms (e.g., AWS Connect, Genesys Cloud). Ability to interpret and act on real-time data dashboards and performance...