Voice Design Engineer
you should meet the following requirements: Demonstrated experience and in-depth knowledge of Genesys customer experience solutions...
you should meet the following requirements: Demonstrated experience and in-depth knowledge of Genesys customer experience solutions...
, LLMs, Agentic AI frameworks, RPA/orchestration. CCaaS: Genesys, NICE, Avaya, Amazon Connect, Five9. Cloud platforms: AWS.../Professional, Azure AI Engineer, GCP Professional Cloud Architect) desirable. Vendor certifications in CX/CCaaS platforms (Genesys...
Genesys telephony system and ensure all Service Desk SLAs are achieved. Provide ongoing technical and procedural guidance... that our customers receive the best service possible Nice to have: you have experience using the Genesys Pure Cloud telephony...
NICE or Genesys) and ACD tools (ideally Genesys). Capacity planning experience Highly numerical with experience...
practices. Experience with at least one major service platform (e.g., Salesforce Service Cloud, NICE, Genesys, Zendesk...
) Collaboration / Voice (e.g. MS Teams, Cisco, GSIP) Contact Centres (e.g. Avaya, Genesys) Public/private Compute / Cloud (e.g. AWS...
Connect, Genesys Cloud CX, or Google CCaaS/CES) Collaborate with colleagues across Accenture’s global network, learning... transformation programmes Lead the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX...
Expertise Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone). Deliver overlay consulting...
enterprise CCaaS or UC strategies Deep knowledge of major CCaaS platforms (Genesys Cloud, NICE CXone, etc.), UCaaS, CPaaS...
enterprise CCaaS or UC strategies Deep knowledge of major CCaaS platforms (Genesys Cloud, NICE CXone, etc.), UCaaS, CPaaS...