complaints management training to teams as and when appropriate. Responsible for responding to MP and elected member enquiries...
and timescales Compile weekly reports on complaints, MP enquiries, and Housing Ombudsman investigations Prepare Ombudsman packs...
by visiting this website (add MP advert link) Interview, which can include questions based on the Behaviour, Experience...
in a complaint handling environment. Experience of managing Ombudsman, Solicitor, MP or high-profile complaints. Understanding...
to Thursday with Friday working from home), the role of the Officer will be to manage and monitor the MP and Councillor inbox... to ensure that they cover the key concerns that the Councillor/ MP is raising. You must be confident enough to redraft...
and provide background information for Councillor MP Ombudsman enquiries as directed. 2. To be a point of contact for applicants...
activities. Own and resolve tenant complaints fairly and swiftly, ensuring accurate records. Acknowledge and distribute MP...
, and MP’s. Applying policy to complex cases, particularly those involving children and young people with special educational...
communication. Produce content for MP and Ministerial briefings, Overview and Scrutiny Committee and regulatory bodies... and updates. Develop a stakeholder management plan that facilitates two-way communication. Produce content for MP...
, including responding to MP enquiries and Stage 1 complaints, using a customer-focused, problem-solving approach Accurately...