and service requests using the ServiceNow ITSM tool and adhere to the relevant SLAs You will be responsible for managing the... Windows 10, Microsoft Office/O365, Teams, AD, ServiceNow, Network, Citrix, Zoom and Skype for Business MacBook OS: Up to 3...
governance, tooling, and compliance, with ServiceNow as the primary platform for workflow, approvals, auditability, and reporting... stakeholders. 2. Audit, Documentation, and Compliance Ensure all changes are fully documented and traceable within ServiceNow...
(e.g. ServiceNow, Freshdesk). Ability to manage sensitive/confidential information appropriately. Self-motivated...
, prioritize, and track all inquiries and issues in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk) Ensure..., and customer relationship management tools (JIRA, ServiceNow, Zendesk) Basic troubleshooting skills with a solid understanding...
in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate...
platforms (e.g., ORO Labs, ServiceNow, or similar BPM tools) preferred. Understanding of Large Language Model (LLM...
ServiceNow Transition request queue by ensuring timely completion of service transition matrices (STM) and Service Acceptance... management. Manage the ServiceNow Transition Request queue, ensuring Service Transition Matrices (STM), Operational Acceptance...
, PRTG or equivalent Security: Firewall management, endpoint security, patch governance ITSM: ServiceNow...
., JIRA, ServiceNow, Fusion, BCM platforms). Knowledge of ISO22301, SS1/21, SS2/21, PS21/3, and broader resilience standards...
in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate...