Service Desk Analyst
users informed with clear and timely communication Log and manage all incidents using ServiceNow Contribute to improving...
users informed with clear and timely communication Log and manage all incidents using ServiceNow Contribute to improving...
between environments with a good knowledge of ServiceNow incident management, creation of metrics and analysis through the application...
best practice and ITIL principles;prior experience with ServiceNow and ITIL frameworks is desirable. Familiarity with Microsoft E5...
Linux MySQL Confluence ServiceNow (Incidents, Problems, and RFCs) Desirable Skills Experience with other ETL tools...
, and observability concepts. Hands-on experience with enterprise monitoring tools (e.g., LogicMonitor, ManageEngine, ServiceNow.... Vendor-specific certifications in monitoring tools (e.g., ServiceNow, LogicMonitor). Knowledge of cloud monitoring platforms...
/ServiceNow ecosystems is highly relevant What's on offer: £70,000–£100,000 base salary + uncapped commission Fully remote...
management skills Experience with ITSM tools (e.g. ServiceNow) and asset tracking/CMDB Excellent communication and stakeholder...
with ServiceNow and/or Jira Service Management tools is desirable ITIL Foundation certification (or working towards) is preferred...
and verbal Working knowledge of Linux or Windows environments Familiarity with ITSM or ticketing tools (e.g., ServiceNow...
and requests through ServiceNow Create and maintain technical documentation and knowledge articles Support technology... With Windows 11, Microsoft 365, Intune, OneDrive Azure and Azure Virtual Desktop Microsoft Copilot ServiceNow VPN...