Experience with Active Directory, Okta, and SSO technologies Familiarity with ITSM tools such as ServiceNow Understanding...
to problem solving Experience with ERP or warehouse management systems such as NetSuite or ServiceNow would be advantageous...
to leverage best practice, shared services and technology platforms. We are implementing ServiceNow as our enterprise service... and Transition, this role will focus on embedding curated business professional knowledge into ServiceNow. Managed content...
including DORA. This role is ideal for someone with strong ServiceNow SAM experience, a detailed understanding of software... policies, governance processes and control frameworks Maintain a centralised software inventory using ServiceNow SAM...
, and Confluence. Understanding of ITIL-aligned practices (Incident, Change, Problem) and tools such as Jira, ServiceNow, or Halo...
closely with the Client Host team as one of the System Administrators for the firms room booking system (currently ServiceNow...
all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents... in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards...
of enterprise technology platforms, helping the business leverage tools like ServiceNow and other commercial off-the-shelf (COTS... platforms, including COTS solutions such as ServiceNow, Nexthink, SNOW, Alfabet and Microsoft Power Platform, ensuring...
Project Management certification Lean Six Sigma Green or Black Belt Hands-on experience with Pega, S/4HANA, or ServiceNow...
all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents... in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards...