for performance issues and implementing improvements. Familiarity with ITSM tools (ServiceNow and/or Zohodesk), operational.... Demonstrable experience using ITSM tools (e.g., ServiceNow, Zohodesk, Jira Service Management, Freshdesk). Excellent analytical...
management toolsets and other related tooling, such as any of BitSight, Panorays, Prevalent, CoreStream, ServiceNow and PowerBI...
knowledge and qualifications. Have a good understanding of ServiceNow and Office 365 and Active Directory Working Hours 5...
) Experience supporting remote/hybrid users (VPN, MFA, remote desktop technologies) Experience with Zendesk, ServiceNow or similar... (trading platforms, Bloomberg Terminal, market data systems) preferred Zendesk, ServiceNow (ticket management, knowledge base...
. Experience of Dynatrace APM. Experience of ServiceNow Incident management. Any ML/AI experience around processing data...
, networks, and their impact on business operations, with hands-on experience using ITSM platforms (e.g., ServiceNow, BMC Helix...
and Benefits Administration Experience with HR systems such as SAP, SuccessFactors, Protime, and ServiceNow In-depth knowledge...
with ServiceNow is an advantage. Knowledge of Church structure, administrative functions, and interdepartmental collaboration...
in ServiceNow, ensuring efficient triage and resolution Reduce aged queries, escalate blockers, and maintain strong credit note... and attention to detail High proficiency in Excel;experience with NetSuite, Salesforce, and ServiceNow...
IT knowledge Great Customer facing skills / can do attitude Organised SC Cleared Manual Driving License ServiceNow...