, remote support environment. Nice-To-Haves: Experience with ServiceNow or other ITSM platforms for ticketing and case...
, ServiceNow, JIRA). Technical knowledge of Intacct / ERP systems and customer environments. Key behaviours Empathetic...
(ServiceNow, Jira Service Management) and how AI can augment these platforms Key Relationships Head of AI CoE (direct line...
tools such as ServiceNow to ensure controlled delivery. Managed full platform lifecycle, including upgrades, patching...
-to-date procedure documentation. Manage and respond to queries via Jira, ServiceNow, and shared mailboxes. Collaborate...
, ServiceNow, JIRA). Technical knowledge of Intacct / ERP systems and customer environments. Key behaviours Empathetic...
in Microsoft Office tools Desirable Skills Agile methodologies ServiceNow, Snowflake Power BI, Tableau If you can commit...
. ITSM Administration: Use the ServiceNow ITSM platform to track, update, and manage support tickets. Ensure all team members... and accuracy even under pressure. ITSM Tool Proficiency: Hands-on experience with IT Service Management tools (ideally ServiceNow...
, remote support environment. Nice-To-Haves: Experience with ServiceNow or other ITSM platforms for ticketing and case...
security environments. Familiarity with tools such as Jira and ServiceNow (or equivalent). Experience supporting financial...