Security Monitoring Analyst
. Familiarity with ServiceNow / Jira Service Management / Freshservice (or equivalent ITSM). Experience with Power BI service...
. Familiarity with ServiceNow / Jira Service Management / Freshservice (or equivalent ITSM). Experience with Power BI service...
(e.g., ServiceNow, Jira Service Management). 2.5 Desirable Technical Skills Entra Permissions Management (CIEM...
(e.g., ServiceNow, Jira Service Management). 2.5 Desirable Technical Skills Entra Permissions Management (CIEM...
all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents... in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards...
and implementing improvements. Familiarity with ITSM tools (ServiceNow and/or Zohodesk), operational dashboards, and automation... (e.g., ServiceNow, Zohodesk, Jira Service Management, Freshdesk). Excellent analytical and problem-solving skills...
all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents... in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards...
Freshservice Experience supporting ServiceNow to Freshservice migrations highly desirable Strong Service Delivery Management...
with cloud, particularly AWS. Jira, Confluence, ServiceNow experience Preferred Experience supporting AI/ML workloads...
desirable;equivalents such as Appian, Pega, OutSystems, Mendix, ServiceNow App Engine, or Power Automate also considered...
supporting .NET, Java, and microservices. Desirable Skills for Role: ITIL v3/v4 certification. ServiceNow experience...