End User Support Analyst
: ServiceNow ITSM tool VMware CUCM CCST or Networking skills Special requirements The successful candidate will be expected...
: ServiceNow ITSM tool VMware CUCM CCST or Networking skills Special requirements The successful candidate will be expected...
(e.g., ServiceNow, Jira Service Management). Solid understanding of networking, cybersecurity principles, and data center...
, email, ServiceNow, or face-to-face. Ensuring full compliance with PAYE, NI, pensions and all HMRC/TPR-related regulations. Uploading...
IT knowledge Great Customer facing skills / can do attitude Organised SC Cleared Manual Driving License ServiceNow...
tickets in ServiceNow to ensure timely and accurate issue resolution. Triage and resolve issue tickets quickly... is preferred. Experience with ServiceNow is preferred. Knowledge, Skills and Abilities: Strong analytical skills...
., PowerShell, Python, ServiceNow automation). Knowledge of cloud-based UC platforms, APIs, and integration patterns...
, communications, release notes, testing). Administer all work within project management tools (currently Monday.com and ServiceNow... skills with experience using modern project management tools (e.g., ServiceNow, Monday.com, Jira). Hands-on experience...
, ensuring SLAs and important metrics are met. Utilise ServiceNow to analyse impact of the Tech Bar service, ensure all TB... (up to Sequoia). Knowledge and troubleshooting experience of Microsoft365. Previous use of ServiceNow for incident...
Extract and interpret data from ITSM tools (primarily ServiceNow) Produce reporting and insights using Excel, PowerPoint... Power BI experience or a clear desire to develop it Experience with ServiceNow or ITSM tools (desirable) Automation...
tools Experience integrating with enterprise SaaS platforms such as Salesforce, ServiceNow, SAP, or Pega...