processes (ServiceNow or similar). Understanding of datacentre standards and best practices (cooling, redundancy, monitoring...
requests, and tasks via ServiceNow, Microsoft Teams, and email Troubleshoot hardware, software, and connectivity issues... such as ServiceNow Basic networking (TCP/IP, DNS, DHCP) Backup and data protection solutions Exposure to Azure or AWS (advantageous...
. Familiarity with authentication, RBAC, logging, and secure coding. Preferred Experience with ServiceNow, Jira, Zendesk...
environments (defence, government, critical national infrastructure). - Knowledge of ITSM processes (ServiceNow or similar...
and experience: Experience administering or supporting an IT Service Management tool (e.g. Halo, ServiceNow or similar...
infrastructure environments ServiceNow workflows Drive automation using Ansible and Terraform Improve operational standards...: Ansible Terraform Experience integrating DNS/DHCP services into ServiceNow workflows Active SC Clearance Highly...
, ServiceNow, or similar. Ability to lead technically while remaining operationally involved. Strong customer communication...
Experience of working with Linux command line technologies Experience of ticket management using ServiceNow An appreciation...
experience in a leadership or supervisory role Proficiency in service management tools (e.g., ServiceNow or other equivalent...
incidents, requests, and tasks through ServiceNow, Microsoft Teams, and email Resolve hardware, software, and connectivity... such as Intune or Jamf ServiceNow or comparable ITSM platforms Basic networking concepts (TCP/IP, DNS, DHCP) Backup and data...