while contributing to team objectives Experience with PSA/ticketing systems (ServiceNow or similar) Full UK driving licence for travel...
Directory, Entra ID (Azure AD), SSO/MFA, RBAC ITSM: ServiceNow, Jira Service Management, or similar Security: SIEM, EDR...
, efficient and well-organised support. Key Responsibilities Manage incoming service desk tickets using ServiceNow Arrange... in AV, ideally within service and maintenance Proficient in using ServiceNow or comparable ticketing systems Strong organisational...
Directory, Entra ID (Azure AD), SSO/MFA, RBAC ITSM: ServiceNow, Jira Service Management, or similar Security: SIEM, EDR...
within a team. Willingness and ability to learn ITAM tools (e.g., License Dashboard, ServiceNow, Snow) with full training...
(e.g., ServiceNow SAM Pro) and automation of licence management processes. Strong understanding of IT governance...
Directory, Entra ID (Azure AD), SSO/MFA, RBAC ITSM: ServiceNow, Jira Service Management, or similar Security: SIEM, EDR...
., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google...
and managing the migration from, and decommissioning of the existing Servicenow environment. Establish Post-Project Operating...
., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google...