requests, and tasks via ServiceNow, Microsoft Teams, and email Troubleshoot hardware, software, and connectivity issues... such as ServiceNow Basic networking (TCP/IP, DNS, DHCP) Backup and data protection solutions Exposure to Azure or AWS (advantageous...
experience in a leadership or supervisory role Proficiency in service management tools (e.g., ServiceNow or other equivalent...
, ServiceNow, or similar. Ability to lead technically while remaining operationally involved. Strong customer communication...
and establish Problem Management processes and procedures in ServiceNow that meet the requirements of existing services and the... · Experience in case management toolsets - preferably ServiceNow · Excellent working knowledge of Microsoft Office - particularly...
. Desirable: Familiarity with incident tracking systems (e.g., ServiceNow, JIRA) and ability to manage issues through...
ServiceNow and liaise with control owners on remediation progress Partner with global teams to ensure alignment with enterprise...
with IT service management platforms, such as ServiceNow. ITIL Foundation certification or equivalent experience preferred...
a healthy, accurate, and precise CMDB and Asset Register within ServiceNow. Defining data quality standards for CIs... ServiceNow · Excellent working knowledge of Microsoft Office - particularly Excel · Proven experience in communicating...
ServiceNow Security Incident Response (SIR) Engineer to design, implement, and optimise security incident response capabilities... within the ServiceNow platform. This role will play a critical part in strengthening the organisation's cyber resilience...
, within the Fusion platform, and incidents within ServiceNow. Leading on Business Continuity testing, including notification...