Directory, Entra ID (Azure AD), SSO/MFA, RBAC ITSM: ServiceNow, Jira Service Management, or similar Security: SIEM, EDR...
with RMM, PSA, or managed service tools like Datto RMM, ServiceNow, IT Glue, or Rewst ITIL Foundation or similar service...
Experience in ServiceNow administration and/or development would be a significant advantage. Relevant industry certifications...
., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google...
., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google...
., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google...
Directory, Entra ID (Azure AD), SSO/MFA, RBAC ITSM: ServiceNow, Jira Service Management, or similar Security: SIEM, EDR...
., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google...
Directory, Entra ID (Azure AD), SSO/MFA, RBAC ITSM: ServiceNow, Jira Service Management, or similar Security: SIEM, EDR...
, efficient and well-organised support. Key Responsibilities Manage incoming service desk tickets using ServiceNow Arrange... in AV, ideally within service and maintenance Proficient in using ServiceNow or comparable ticketing systems Strong organisational...