Alto and/or Fortinet OCI (Oracle Cloud Infrastructure) Helm, GitOps, ArgoCD ServiceNow experience Tech Stack (Current/Typical...
Tools: Proficiency in using enterprise-level IT Service Management (ITSM) platforms (e.g., ServiceNow) for incident...
ServiceNow to manage incidents and requests, maintaining clear updates, accurate categorization, and strong ticket ownership... such as ServiceNow, with a focus on SLA performance and accurate documentation. You bring a customer-focused mindset with excellent...
high levels of performance, availability and security. Managing incidents and changes through ServiceNow, with clear...
and improve support efficiency. Analytical Skills: Ability to interpret data from ticketing systems and dashboards (ServiceNow...
, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintaining... services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly...
, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintaining... services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly...
. Knowledge of network monitoring and traffic analysis tools. ServiceNow experience. Relevant networking certifications...
and services;You are familiar with the System Management tools like ServiceNow for ticket handling;You are a team player who...
our knowledge capabilities, with ServiceNow as our primary platform, while helping shape how knowledge is consumed... & Platform Ownership Serve as the functional owner of the IT Knowledge capability, with ServiceNow as the primary knowledge...