Senior Manager - People Consulting (HRT)
organising, running and summarising outputs from client workshops. Understanding of key HR technology (ideally ServiceNow...
organising, running and summarising outputs from client workshops. Understanding of key HR technology (ideally ServiceNow...
Users Working with ServiceNow ticket system (CMDB, Incidents and Requests) Supporting the Business in BAU (Business...
standards and cross-platform alignment. Support delivery across Oracle Fusion, ServiceNow and integrated enterprise platforms...
and analyzing Prior experience with ServiceNow and Jira applications supporting clients in an L2 support role for issue resolution...
., ServiceNow, Jira, or similar) Awareness of security and governance principles, particularly in relation to cloud platforms...
management processes (via ServiceNow). Automate database refreshes from Production to Test and support on-demand refresh...
exposureExperience within healthcare, pharmaceutical or regulated environmentsExposure to ServiceNow or similar ticketing systemsQA / UAT...
desirable Experience in service management technologies (Remedy and/or ServiceNow are desirable) Customer service skills...
integrating with enterprise systems via APIs or middleware (e.g. Salesforce, ServiceNow, SAP, Oracle) Ability to translate...
using a ticketing tool such as ServiceNow, Remedy, Jira Service Management or equivalent. Ability to follow documented...