& Automation: Configure, administer, and optimize GRC tooling, such as ServiceNow GRC or OneTrust GRC, to support risk registers..., and IT teams. Experience configuring and maintaining an enterprise-grade GRC platform, preferably ServiceNow GRC, for risk...
systems Familiarity with incident management and ticketing tools (e.g., JIRA, ServiceNow)...
Support (SR management). Familiarity with ITSM tools (ServiceNow, Remedy, Jira). Preparation of Status reports with RAG...
from frontline support and participating in testing or rollout activities. Use ITSM tools (e.g., ServiceNow) to track incidents..., Microsoft 365, Active Directory, and endpoint protection. Familiarity with ITSM tools such as ServiceNow. Ability to mentor...
and timely updates on ServiceNow and other people systems Monitor ER trends and produce case reporting to support insight-led...
using Service Management, diagnostic, collaboration and support tools such as NextThink, ServiceNow, SCCM, etc. Excellent...
with ticketing systems (e.g. ServiceNow) is beneficial Desirable Knowledge of firewall platforms Exposure to monitoring tools...
of Microsoft Azure Cloud Eco Systems and Services Operational experience of ServiceNow (ITSM - Asset management, Incident... and Operations An understanding of Microsoft Azure Cloud Eco Systems and Services Operational experience of ServiceNow (ITSM...
, Procurement), coupled with their expertise in the cloud applications (e.g. SuccessFactors, Workday, ServiceNow HRSD, Coupa...
, Halo/ServiceNow, Jira, etc · Application servers' knowledge · Confident working in live service environments...