Helpdesk Supervisor
with outsourced providers. Technical Skills: Proficiency in ISM platforms (e.g. ServiceNow/FreshService), Microsoft 365, Entra...
with outsourced providers. Technical Skills: Proficiency in ISM platforms (e.g. ServiceNow/FreshService), Microsoft 365, Entra...
connectors and pipelines to integrate AI services with existing platforms (Microsoft 365, ServiceNow, HRIS). Support testing...
, BYOD and VDI. FUNCTIONAL SKILLS • Proficiency with ServiceNow ITSM: Advanced ability to create reports, dashboards...
. Leveraging the ServiceNow platform, we efficiently log, manage, and monitor all incidents and requests to maintain a consistent... all incidents and service requests using the ServiceNow platform. KPI: Ensure 100% of tickets are logged with clear issue...
across enterprises ITSM Tooling Software (especially ServiceNow or similar leading industry products) Enterprise Service Management... Catalog Management ServiceNow, SMAX or Remedy is a plus UK Security Clearance: At least SC At DXC Technology, we believe...
of availability and capacity management. Knowledge of Atlassian toolchains Knowledge of ServiceNow is an advantage Experience...
connectors and pipelines to integrate AI services with existing platforms (Microsoft 365, ServiceNow, HRIS). Support testing...
., ServiceNow, BMC Remedy) to ensure accurate data integrity and relationships between CIs. Implement automated discovery...
Assets. Familiarity with ITSM tools such as ServiceNow or Jira. Understanding of ITIL fundamentals (Incident, Problem...
, Blackline, Kofax, ServiceNow. - Power BI, Tableau. - Lean Sigma, Prince 2, or Agile certification (or willingness to attain...