Senior Platform Consultant
/ Customer Platforms e.g. Salesforce / SAP / ServiceNow. Proven track record in requirement analysis, solution mapping/design...
/ Customer Platforms e.g. Salesforce / SAP / ServiceNow. Proven track record in requirement analysis, solution mapping/design...
on the ticket in ServiceNow, detailing diagnostic and troubleshooting steps performed, and the resolution;where necessary... ServiceNow experience or similar service management tool Mac support experience What we offer As part of this role, you'll...
and experience of software asset management principles and processes. You will have familiarity with tools such as ServiceNow...
including hyperscalers (e.g., Azure, AWS, Google), customer experience platforms (e.g., Salesforce, Pega, ServiceNow, SAP...
such as ServiceNow and automatic call distribution systems Demonstrates commitment to providing Quality Customer Experience (QCE...
and platforms. Role purpose / summary As an integral part of our ServiceNow team, you'll have fantastic opportunities to develop... both yourself and our collective. As part of the team, you'll be empowered to: Design, develop and maintain ServiceNow applications and modules...
in the implementation of Service Management practices based on Capgemini and industry standards As a ServiceNow Admin... ServiceNow Platform Enterprise and/or IT Service Management experience Scripting - JavaScript, Web Services, HTML, CSS, AJAX...
to maintain Risks/Issues within Jira and ServiceNow as appropriate. Understand and classify the Risks/Issues...
and improve efficiency. You will have successfully implemented new CSM products with experience of ServiceNow being of benefit...
. Participate in resiliency and disaster recovery testing. Support audit, risk, and control assessments. Monitor ITSM/ServiceNow... platforms (e.g., ServiceNow). Knowledge of BlackBerry UEM device support. Ability to own service desk projects and collaborate...