Service Management Lead
managing both direct and matrixed teams. ServiceNow expertise (essential), with advanced knowledge of ITIL processes...
managing both direct and matrixed teams. ServiceNow expertise (essential), with advanced knowledge of ITIL processes...
role or similar Ideally, some experience with an ITSM platform such as Freshservice, ServiceNow, Jira Service Management...
. Monitoring & Security Tools: Hands-on experience with tools like ServiceNow, Ivanti, Splunk, Darktrace, LogRhythm, Halo...
ServiceNow. - Verify rule requests against security policies, standards, and design principles. - Implement and document...
, Scrum and Lean Engineering Practices. PI / PO ServiceNow...
1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow...
. · Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). · Understanding of enterprise IT...
, hardware, and collaboration platforms (Teams, Zoom, Webex). Experience working with ITIL processes and ITSM tools (ServiceNow...
IT equipment details using the ServiceNow system. Assist with asset tagging, inventory tracking, and updating device...
1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow...