The Technical Writer supports IT Operations by creating, maintaining, and managing technical documentation for help desk, infrastructure, and enterprise IT systems. This role ensures that documentation and knowledge resources are accurate, ...
The Senior Firewall Administrator is responsible for the design, configuration, administration, monitoring, and troubleshooting of the agency’s enterprise firewall and network security infrastructure. This role ensures that the network peri...
The Help Desk Manager is a key leadership role responsible for managing and directing all IT Help Desk operations for the organization. This position ensures the efficient handling of IT service requests across Tier 1, Tier 2, and escalatio...
The Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX;Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware/softw...
The Network Administrator II is responsible for supporting the agency’s enterprise network operations, ensuring secure, reliable, and efficient performance of LAN, WAN, wireless, VoIP, data center, and software-defined networking (SDN) envi...
The Senior Systems Administrator is responsible for managing and maintaining the IT infrastructure, ensuring the secure, reliable, and efficient operation of all systems. This role includes overseeing the deployment, configuration, and supp...
The Senior Virtualization Administrator is responsible for the management, optimization, and evolution of the agency’s enterprise virtualized infrastructure. This role ensures high availability, performance, and security across on-premises ...
The Microsoft Administrator II is responsible for managing and maintaining the agency’s Microsoft-based IT infrastructure. This role ensures secure, reliable, and efficient operation of enterprise Microsoft environments including Windows Se...
As the Helpdesk Support (Senior) (NSGB) you will act as a model of customer service excellence to all organizational staff members for the government. You will be responsible for participating as part of a team of highly qualified professio...