Senior Business Systems Analyst
- automations, workflows, configurations - Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom...
- automations, workflows, configurations - Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom...
Networking: Ubiquiti Security: SentinelOne, CloudFlare Zero trust SaaS tools: Ramp, AirTable, Hubspot, ClickUp, Redash, Aircall...
CX platforms such as HubSpot, AirCall, Zendesk, or similar. Strong working knowledge of CX KPIs, metrics...
Learning module tools Aircall or equivalent phone platform You don't need to be an engineer. But you should be the kind...
multi-site or multi-vendor CX operations Comfort with helpdesk and telephony platforms — Gorgias and Aircall experience...
(or similar CRM), Aircall, Slack 1+ years of customer-facing work experience, or an Associate’s degree 18+ years old Must pass...
, configurations - Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom Contact Center) - Is already...