Genesis10 is currently seeking an Avaya Administrator for an onsite position with a Global Financial Institution...-level engineer with deep expertise in Avaya Contact Center and Voice platforms to support the Real-Time Collaboration (RTC...
Genesis10 is currently seeking a Sr. Avaya Administrator with our client in the financial industry located in Charlotte...-to-day administration of Avaya platforms on Avaya Aura (Communication Manager, Session Manager, AES) Manage and maintain...
of in-house voice systems as well as carrier engagements and escalation Oversee vendor support for Ribbon, MS Teams, Cisco, Avaya... to understand and troubleshoot Ribbon Client, Avaya, Cisco Voice, Cisco Telepresence, NICE Regulated Recording, and MS Teams SIP...
retail or distributed environments preferred. Exposure to Microsoft Teams Phone, Avaya, or contact center platforms...
), ePhone / Softphone, Aceyus and Avaya Call Distribution (ACD) systems. Thorough understanding of business process and systems...
platforms: Genesys Cisco UCCE/UCCX NICE Avaya Five9 Strong understanding of: IVR design Automatic Call Distribution...
). Enterprise Voice Technologies: Experience with Avaya, Genesys, and Cisco systems. Networking: Strong background in LAN/WAN...
Management. OPTIONAL: AVAYA telephony. Duties: Lead/Assist with the migration of Avaya Telephony to MS Teams Telephony... solution. Expert with Avaya & MS Teams Telephony, implementations, and administration Expert with supporting remote telecom...
, or incident management Experience with cloud-based contact center platforms (e.g., CCaaS, Five9, Avaya, or similar) Experience...