representatives Availability to work from am-pm weekdays, and weekend hours when necessary Thorough knowledge of Avaya Proficient...
with urgency. A system-thinking mindset and proficiency in scheduling and ACD systems (including Verint, Alvaria, Avaya, and AWS... Verint, Alvaria, Avaya, and AWS. Functional Skills: Analytical and holistic problem solver Proactive and forward...
. Experience with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications Manager (CUCM...), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya Aura Application Server...
or guest operating an SPOK software system or an Avaya telephone Dispatch to Facilities/Engineering, Housekeeping, Kitchen... required Experience operating a Radio System, FCS Voicemail System, LMS hotel system, and Avaya telephone preferred Ability to multi-task...
About AvayaAvaya is an enterprise software leader that helps the world's largest organizations and government... agencies forge unbreakable connections. The Avaya Infinityâ„¢ platform unifies fragmented customer experiences, connecting the...
/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys...
service, conflict management, teamwork and coaching skills Knowledge of systems and processes including Salesforce, Avaya CMS...
reports from Wealthscape and Avaya required for TFA to oversee service and processing metrics, and identify areas... and expert processing proficiency on the NFS Wealthscape platform Demonstrated experience utilizing Avaya or similar telephony...
system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders...
with legacy telephony platforms (e.g., Avaya) Exposure to additional UC/contact center platforms (e.g., Microsoft Teams, NICE...