and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc. - 2+ years designing...
for incidents, problems, and requests that exceed local scope — including server/VMware administration, Cisco network design, Avaya.... Familiarity with Cisco switching, Avaya or comparable PBX platforms, VMware, and enterprise POS systems in a supported...
infrastructure. The VSS will also participate in migrating services to Avaya OneCloud, providing ongoing technical support... Install, configure, and deploy Avaya SIP phones and associated telephony hardware. Perform device provisioning, testing...
, routing, interoperability, and session management. â— Support integrations with Avaya, Cisco, Genesys, and other unified... integrations with Avaya, Cisco, Genesys, or similar unified communications platforms. â— Understanding of change management...
- Avaya Certified Solution Specialist (ACSS), Avaya Support Professional Specialist (APS) Interview Process: Microsoft... efficiently to troubleshoot reported problems. This role requires a good understanding of VOIP systems with experience in Avaya...
Network: Cisco CCNA or CNNP Certification, ITIL Foundation Certification, Experience with Avaya CM, SME, and Contact Center...
. Experience using workforce management, telephony, and automated call distribution tools such as Aspect, Blue Pumpkin, IEX, Avaya...
and Incident Response Escort EMS or law enforcement personnel into Avaya Area as required for emergencies. Respond to emergencies...
and or Microsoft Teams Voice Certifications - Avaya Certified Solution Specialist (ACSS), Avaya Support Professional Specialist (APS... with experience in Avaya phone system and Microsoft Teams Voice being beneficial. The successful candidate will demonstrate basic...
: Preferred Licensure:ACBT - Avaya CBTCXADMIN - AVST Cert CX AdminITIL - IT Infrastructure Library UPMC is an Equal Opportunity...