and software. Advanced experience with common IT service management tools (e.g., ServiceNow, BMC Remedy) and remote support tools... of networking, hardware, software, and operating systems. Strong written and verbal communication skills, with the...
in using service desk management tools and software. Advanced experience with common IT service management tools (e.g...., ServiceNow, BMC Remedy) and remote support tools. Advanced understanding of ITIL (Information Technology Infrastructure Library...
-user services. Duties & Responsibilities: Provide Tier 2 technical support for hardware, software, and network issues... system (e.g., BMC Remedy Helix or ServiceNow), ensuring all details are documented accurately. Troubleshoot user problems...
hardware, software, and network-related problems. Lead a team of Tier 2 support specialists, providing mentorship, technical... (e.g., BMC Remedy Helix or ServiceNow) to manage and document incident, change, and work order tickets, ensuring accurate...
Description and Requirements CareerArc Code CA-MH #LI-MH1 Hybrid: #LI-Hybrid "At BMC trust is not just a word... our business here in BMC! We have over 200 servers on premises to support production, disaster recovery, databases, applications...
to ensure efficient support, facilitating USDA’s customer service, incident response, and hardware and software management... that all program activities align with USDA objectives. Use the USDA ITSM system (such as BMC Remedy Helix or ServiceNow) to monitor...
to hardware, software, and network access. Utilize USDA’s IT service management (ITSM) system (e.g., BMC Remedy Helix..., or equivalent experience. Minimum of 1 year of IT support experience. Familiarity with IT service management tools (e.g., BMC...
/upgrade/patch new software to servers Help the support team solving support tickets (BMC Remedy) on an adhoc basis Perform...
Software/Web Development/Maintenance .NET Developer AI/ML Software Engineer BMC Remedy Helix Developer CAT Application...: None Suitability: Agency Specific Public Trust/Other Required: MBI (T2) Job Family: Software Development...
and liabilities within Boston Medical Center (BMC) and serves as a role model displaying behaviors that support a strong culture... of the BMC hospital safety program: Receives and reviews computerized and telephone adverse event reports. Provides...