Level I Engineer
, password resets, and basic Active Directory tasks Document all work performed in ticketing systems (e.g., ConnectWise, IT Glue...
, password resets, and basic Active Directory tasks Document all work performed in ticketing systems (e.g., ConnectWise, IT Glue...
: Take full ownership of remote troubleshooting, maintenance, and repair of POS and payment systems. Use ConnectWise Manage... and ConnectWise Control RMM to log, track, and resolve issues. Ensure customers receive timely and accurate support to minimize...
recurring issues. Track service requests using ConnectWise Manage Ensure all work is logged with detailed notes, resolutions... supports tools (e.g., ConnectWise) Restaurant or hospitality experience...
desktop support tools such as ConnectWise. Experience with windows imaging such Microsoft Intune image deployment...
and CRM platforms (e.g., Salesforce, ConnectWise) Industry certifications relevant to access control, video surveillance...