, virtualization, shared storage, disaster recovery, remote access, and more. Nice-to-Haves: Hands-on experience using ConnectWise...
a Director of Operations. Expert Tool Knowledge: Mastery of PSA and RMM platforms (e.g., ConnectWise, Autotask, NinjaOne...
integrations Familiarity with tools such as ConnectWise, BrightGauge, MyITProcess, Scalepad Experience working with private...
environment, particularly utilizing the ConnectWise suite of products Scripting / Automation Framework knowledge: PowerShell...
-on experience with ticket systems and RMM tools (ConnectWise, Barracuda, N-Able). Hands-on experience with the cloud VoIP solutions...
& Tools: Continuously evaluate and refine service operations, leveraging automation tools like ConnectWise Manage and RMM... Strong familiarity with ConnectWise Manage, RMM tools, and ITIL-based service processes Strategic thinker with a process-orientation...
, ConnectWise), ticketing systems, and ITIL practices. Excellent troubleshooting, communication, and documentation skills. Ability...
or technical documentation when needed Maintain detailed project documentation within IT Glue and ConnectWise, including...
or technical documentation when needed Maintain detailed project documentation within IT Glue and ConnectWise, including...
Tools Working familiarity with PSA or project management platforms (AutoTask, Moovila, ConnectWise, ServiceNow, MS Project...