, and motivated Experience using CRM and sales intelligence tools (ConnectWise, Apollo, etc.) Perks Competitive base salary...
processes, documentation, and workflows across ConnectWise Manage (or equivalent PSA). Refine ticketing best practices.... Expert-level knowledge of ConnectWise PSA and RMM tools Deep understanding of operational workflows in an MSP setting...
a Director of Operations. Expert Tool Knowledge: Mastery of PSA and RMM platforms (e.g., ConnectWise, Autotask, NinjaOne...
such as HaloPSA/HaloITSM, ServiceNow, N-Able, ManageEngine, Freshdesk, Ivanti Heat, ConnectWise PSA, SysAid or Team Dynamix... and Naverisk;Familiarity with remote support tools such as Ninja Remote, ConnectWise Control/Screenconnect, Bomgar, Splashtop...
environment, particularly utilizing the ConnectWise suite of products Scripting / Automation Framework knowledge: PowerShell...
for client travel. Experience with industry business standard software products, RapidFire Tools, and ConnectWise...
into a full-cycle role Experience using CRM and sales intelligence tools (ConnectWise, ZoomInfo, Apollo, etc.) Perks...
, ConnectWise), ticketing systems, and ITIL practices. Excellent troubleshooting, communication, and documentation skills. Ability...
or technical documentation when needed Maintain detailed project documentation within IT Glue and ConnectWise, including...
to fuel ongoing growth. Leverage CRM Tools: Utilize HubSpot & ConnectWise PSA/CPQ to manage pipeline, build accurate quotes... (BC/DR), or Cybersecurity. Hands-on experience with ConnectWise PSA and CPQ tools and experience managing pipeline...