Exposure to Cisco or Fortinet networking equipment Experience with RMM and ticketing tools (e.g., Syncro, ConnectWise) Basic...
teams and key vendors (e.g., Connectwise, Kaseya, Datto, Sophos,) to review opportunities, pipeline, and performance...
infrastructure - Experience with PSA/RMM (ConnectWise, Autotask, N-able) - Strong financial literacy - Excellent communication...
such as: ConnectWise Manage NinjaOne (RMM) CloudRadial Quoter Relevant certifications (Microsoft, CompTIA, Cisco, etc.) Career...
and troubleshoots user computing issues to resolution and maintains customer satisfaction. Utilizes ConnectWise (PSA) solution...
and notifications;respond accordingly through service tickets. Perform system documentation maintenance and review in ConnectWise... and efficiently Escalate service requests that require engineer-level support Enter time and expenses in ConnectWise according...
or security questionnaires Skills/Knowledge: Security Tooling (transferable): SIEM (Microsoft Sentinel, Splunk, ConnectWise...
, Great Plains, Service Cloud, Jira, ConnectWise, Autotask, etc. Demonstrable experience understanding technical...
, ConnectWise, etc.) Basic PowerShell scripting (for automation and reporting) Familiarity with healthcare IT standards (HIPAA...
and projects Enter all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Ability... years (Preferred) Mac, Kaseya, ConnectWise, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training...