with one or more MDM platforms 2+ years of experience doing real-time ticket management using a commercial ticketing system (ConnectWise...
or technical documentation when needed Maintain detailed project documentation within IT Glue and ConnectWise, including...
. Technologies You Will Work With & Learn ConnectWise PSA Ninja RMM Axcient Backup and Business Continuity EDR Solutions Cyber...
solutions are highly desirable. Knowledge of MSP tools - ConnectWise Office365 / M365 Azure / AWS Datto Must be comfortable...
best practices and cyber security standards. Utilize SIEM/SOAR/XDR/EDR and various other emerging tools (ConnectWise, Security...
solutions Handle escalations from other technicians and resolve complex infrastructure issues Use the ConnectWise suite... Comfortable with PSA, RMM, MDM, and documentation platforms (ConnectWise experience is a plus) Experience supporting Microsoft...
Microsoft Excel and other Microsoft Office applications Connectwise Manage Education and Experience Associate's degree...
ideal candidate brings deep MSP experience and hands-on proficiency with the ConnectWise PSA, enabling them to confidently... into ConnectWise PSA contain accurate notes, correct categories, priorities, and statuses Pre-process and triage service requests...
to learn PSA platforms such as ConnectWise. Strong analytical and problem-solving skills with the ability to interpret data...
with RMM and PSA platforms used in MSPs (e.g., ConnectWise, Autotask, N‑able, Datto, etc.). Strong troubleshooting skills...