. Support the IT User Support Manager in maintaining and automating global performance metrics (SLA, CSAT, MTTR), ensuring data..., AI-powered triage) and partnering with global IT and engineering teams to deploy scalable solutions. Global Collaboration...
compliance Average call handle time Team Customer Satisfaction (CSAT) Team Service Level Agreement (SLA) performance Key... driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry...
meet or exceed performance metrics, including CSAT, response time, resolution time, quality standards, and documentation... ownership mindset with strong follow-through. Calm, professional, and solutions-oriented when managing challenging customer...
Kforce has a client in Dallas, TX that is seeking an AWS Connect Solutions Engineer to design, build, and optimize... & Implementation: Architect and implement Amazon Connect solutions including contact flows, routing profiles, queues, prompts...
operational health and adoption of the client's digital solutions. You will partner with Customer Success and Sales leadership... CSAT outcomes Excellent communication skills (presentation, written, and verbal) across all organizational levels...
operational health, while adopting new solutions and functionality to fully realize their investment. You will have successfully... customer concerns successfully with a positive outcome maintaining high CSAT Excellent organizational skills, ability...
, and monthly performance targets (CSAT, handle time, first contact resolution). Resolve escalated issues by researching solutions... CSAT, average handle time, and first contact resolution targets. Strong CRM documentation accuracy for customer...