and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio, Microsoft Teams... responses. Integrate conversational systems with Client platforms (CRM, ITSM, security solutions) via APIs and event-driven...
Call quality compliance Average call handle time Team Customer Satisfaction (CSAT) Team Service Level Agreement (SLA... driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry...
customer satisfaction (CSAT), service level agreements (SLAs) and quality improvement adherence. Ensure standard operation... results (OKRs) around customer satisfaction (CSAT), service level agreements (SLAs) and Quality. Support the HR...
in Retail Customer Care and AI-driven chatbot solutions to lead initiatives focused on enhancing customer care experience... and technology teams—defining chatbot strategies, shaping AI capabilities, and ensuring the solutions deliver measurable business...
(CSAT) score of at least 85%. Regularly provide valuable feedback based on customer interactions to help identify... a customer satisfaction (CSAT) score of at least 85%. Regularly provide valuable feedback based on customer interactions...