monitoring and logging solutions using AWS OpenSearch, Grafana, and Prometheus, ensuring robust observability for our cloud... security, compliance, and best practices in all observability solutions deployed in AWS. Required Skills and Qualifications...
parameters Do Instrumental in understanding the requirements and design of the product/ software Develop software solutions... and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts...
a complex environment and to provide effective solutions quickly g) Self-motivated and ability to work on own initiative in... base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through...
. The platform also saves HR professionals countless hours managing and supporting various point solutions. Using..., and 98 CSAT ratings from members. Forma is backed by Emergence Capital and Ribbit Capital and has received numerous awards...
CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding... spirit, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT...
to customer service operations, identifying customer and team needs and recommending solutions Performance Expectations... rates across all products Meet or exceed targets for customer service KPIs (e.g., response times, resolution rates, CSAT...
parameters Do Instrumental in understanding the requirements and design of the product/ software Develop software solutions... and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts...
with CSAT monitoring and SLA's on implementation What you'll need Proven experience (1-5 years) in a similar role... as a Technical Account Manager, Customer Success, Solutions Architect or a related position, preferably within SaaS or a technology...
AI Integration, you will drive the transformation of contact center ecosystems through advanced technologies and AI-driven solutions.... You will collaborate with key stakeholders, delivering solutions that are scalable, innovative, and aligned with industry standards. Key...
Performance by enterprise & client locations Deliver Program Quality (CSAT, Process Compliance, etc.) Coordinate Field... Delivery Executive and Client program Owner to conduct approved CSAT & Program Surveys. Conduct root cause analysis & implement...