engagement best practices, and solution positioning Track KPIs across the client partner portfolio (pipeline, CSAT, renewals... accounts Experience with platforms like Salesforce, Oracle, Google, Microsoft, or cloud solutions Exposure to multiple...
Identification Analyze customer feedback from complaints, surveys, NPS/CSAT, call listening, and social channels Identify recurring... with Product, Engineering, Marketing, Training, and Operations to implement solutions Validate improvements through customer...
additional services, cross-selling complementary products, and recommending new solutions that enhance client success... scores (NPS/CSAT), and revenue growth. Regularly report progress and outcomes to both clients and internal stakeholders...
Join TravelNet Solutions as a Director of Support! At TravelNet Solutions (TNS), we combine deep hospitality.... Detail-oriented, even in a fast-paced environment. Passionate about technology and innovation. About TravelNet Solutions...
to design and improve processes that focus on customer experience while building scalable, practical support solutions.../scorecards that quantify CxR’s impact (e.g., avoided contacts, reduced incident severity/length, CSAT, OT avoidance...
solutions and support delivered with a concierge-level commitment to service excellence. We partner across all Teams... continuous learning, strategic thinking, and a genuine passion for enabling others, we transform IT solutions from a service...
Technologist Lead within the Commercialization team, you will execute on the end to end technical solutions that we give to clients... and market research to uncover customer solutions and integrate them into the product roadmap Owns, maintains, and develops...
needs. By delivering the right product solutions at the right time, you'll deepen customer connections and play a key role..., your success will be shaped by: Total CSAT and NPS scores Average renewal and churn reduction rates Total growth in revenue...
about helping Secondary educational institutions realize the full value of their investment in our solutions. The ideal candidate... from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews. Build trusted...
communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs. With our new...-Live, Cycle Time, CSAT, Escalation Rate, and Early Adoption indicators. - Use data and insights to drive continuous...