contact-center platforms. Expertise in customer-information systems, IVR, CTI, and real-time data analytics. Strong grasp... preferred of the position Expertise in customer-information systems, IVR, CTI, and real-time data analytics. Strong grasp...
ongoing SDR enablement around: Cybersecurity messaging. SOCRadar products (CTI, ASM, DRP). Competitive positioning. 2...
: Case Management enhancements Omni-Channel routing and configuration Knowledge base improvements CTI/Telephony.... Strong knowledge of call center operations, service workflows, and telephony/CTI systems. Experience managing cross-functional...
an experienced cyber threat intelligence (CTI) communications professional to support operational cyber defense publications... deadlines. The Work Cyber Threat Intelligence Integration Serve as a CTI subject matter expert, ensuring technical accuracy...
all admission documentation is complete, signed, dated, and includes the attending physician/medical director's CTI (Certification...
, Reporting, APIs). Strong understanding of contact center operations and technologies (IVR, ACD, CTI, WFM). Experience...
, procurement card, petty cash, property budget, CTI, contract preparation, bank reconciliation no longer required, performed by HO...
) on threat-informed defense, cyber risk assessment, and CTI tradecraft for critical infrastructure. Basic Qualifications..., or mapping ATT&CK techniques to security controls. Experience designing and implementing CTI knowledge management artifacts (e.g...
the design and evolution of IP Telephony, Contact Center, and VoIP solutions including ACD, IVR, CTI, SIP, call routing..., Talkdesk, ACD, IVR, CTI, SIP, call routing, reporting CX AI & Automation: Conversational AI, virtual agents, intent...
or integrating Service Cloud contact center solutions (CTI / Omni-Channel / agent workflows) strongly preferred Salesforce Certified...