, leveraging core features such as Omni-Channel, Case Management, Knowledge, CTI, and Live Chat Provide technical leadership..., Web-to-Case, Knowledge, and CTI integrations Strong understanding of Salesforce data model, security, sharing...
scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case Lead... Minimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI...
Description The Nurse Health Educator is a key clinical team member within both the CTI and TRS components...
Description The Nurse Health Educator is a key clinical team member within both the CTI and TRS components...
Description The Nurse Health Educator is a key clinical team member within both the CTI and TRS components...
recording, CTI, and CRM integrations. Excellent documentation and communication skills for both technical and non-technical...
evaluation, selection, engineering, security, and platform design of the UCCE environment (including CRM, CTI, e-Service, IVR...
communications, switches and routers Extensive PBX/ACD experience, working knowledge of CTI, IVR, call flows, vectors, and adjunct...
Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis Knowledge of CTI, LAN...
communications, switches and routers Extensive PBX/ACD experience, working knowledge of CTI, IVR, call flows, vectors, and adjunct...