: Case Management enhancements Omni-Channel routing and configuration Knowledge base improvements CTI/Telephony.... Strong knowledge of call center operations, service workflows, and telephony/CTI systems. Experience managing cross-functional...
Certification Requires a minimum of one of the following: AMX Technician (Networked AV) Certification, Completed Crestron CTI...
ongoing SDR enablement around: Cybersecurity messaging. SOCRadar products (CTI, ASM, DRP). Competitive positioning. 2...
other support teams or resources as when appropriate to resolve tickets Use appropriate CTI classification for incidents...
contact-center platforms. Expertise in customer-information systems, IVR, CTI, and real-time data analytics. Strong grasp... preferred of the position Expertise in customer-information systems, IVR, CTI, and real-time data analytics. Strong grasp...
, Reporting, APIs). Strong understanding of contact center operations and technologies (IVR, ACD, CTI, WFM). Experience...
. Experience with MRI, Yardi, Skyline, JD Edwards, or CTI systems preferred. Proficiency with Microsoft Excel and PC-based...
platform (Studio, Admin, Reporting, APIs). Strong understanding of contact center operations and technologies (IVR, ACD, CTI...
or integrating Service Cloud contact center solutions (CTI / Omni-Channel / agent workflows) strongly preferred Salesforce Certified...
, procurement card, petty cash, property budget, CTI, contract preparation, bank reconciliation no longer required, performed by HO...