communication and stakeholder management abilities Preferred Qualifications: Callcenter operations experience Knowledge... best practices for outbound operations, including call cadence, scheduling rates, and quality assurance Matrix manages...
infrastructure Ability to build and maintain multi-cloud and data center hybrid IaC solutions for complex enterprise environments... building and architecting distributed applications in a multi-cloud (preferably AWS and Azure) enterprise environment using IaC...
, responsible for designing, developing, and supporting solutions across our portfolio of enterprise platforms: SharePoint..., and Jira to enable self-service and reduce manual escalations. Build deployment packages for Software Center and manage Group...
model to support sustained growth and innovation. At the center of this effort is the Corporate Strategy team, whose mission... forced to call a soulless box a home. We know that a home is so much more. A good home shouldn’t just keep the rain out...
share best practices and improve processes within and across teams Willing to take on-call and operational support..., and process builders Strong understanding of web service integration (GRPC / REST) and enterprise middleware integration tiers...
, and policy development that define control center standards across the enterprise. This position carries global impact—aligning..., and with external partners to advance enterprise security strategies. Operational Support & On-Call Provide on-call leadership...
direction, management, and optimization of our telephony systems and callcenter technologies. This leadership role..., and vendors, to ensure that our telephony and callcenter systems are robust, scalable, and aligned with both business goals...
) within the contact center environment. Understanding of IVR design and implementation, call flows, and digital engagement (chat... oversight of the organization’s Contact Center as a Service (CCaaS) platform. This role focuses on maintaining, optimizing...
at scale, ideally including multi-org support, mature release/change management, and enterprise integrations (especially... across Salesforce Sales Cloud, Service Cloud, Salesforce Privacy Center and ecosystem platforms including Box, Conga, and Odeseva...
: Your home base! This role is eligible for 100% remote work. Why: This role sits at the center of product strategy, technical... delivery, and customer success for some of Spotnana's largest enterprise customers and partners. You will help customers unlock...