Dialer Administrator
SMS communication programs or digital customer engagement strategies preferred. Experience with Five9 or comparable...
SMS communication programs or digital customer engagement strategies preferred. Experience with Five9 or comparable...
Management Systems, Five9, or similar platforms. Experience creating operational reports, dashboards, or performance metrics...
, or related fields Experience managing a team of 10+ people Experience in a virtual contact center environment (Five9...
information from outstanding questions. Handle customer calls through a contact-center phone system such as Five9, listening...
and outstanding customer questions. Answer inbound calls through a contact-center phone system such as Five9, introduce the service...
outbound calls, including cold calls, through a Contact-center phone system such as Five9, introducing the meeting purpose...
, Five9) and migrating from those platforms to Amazon Connect. Experience customizing the CCP with the Streams API. Strong...
coordinating business, IT, and vendor stakeholders. Automotive or connected-services experience. Five9 or comparable CCaaS...
. Serve as primary on-call escalation point for production platform incidents (Encompass, Salesforce, Relcu, Five9, Databricks...
leveraging Five9 and other partner technology platforms Provide ongoing care management and engagement support to active...