Senior Data Analyst
Ability to perform deep backend data investigations Nice to have: Experience working with Genesys, IVR platforms...
Ability to perform deep backend data investigations Nice to have: Experience working with Genesys, IVR platforms...
in contact center environments (e.g., Genesys, Avaya, Cisco, etc.). We offer: Culture of Relentless Performance...
. Responsibilities: Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect. Design... from Genesys and LivePerson to Amazon Connect. Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon...
IVR, Genesys, SIP, and call flow–related problems Analyze logs and metrics to identify root causes and improvement... Tomcat and HTTP Server Familiarity with monitoring and logging tools such as Splunk Experience with Genesys configuration...
recurring challenges. Internship Projects: 1) Kana to Genesys transition 2) KPMC and API Documentation 3) Case Connect...
with one of the mainstream RF circuit simulation tools: AWR, ADS, Genesys Familiar with antenna prototyping tools and techniques...