and recovery. Job Details Facility: Henry Ford Health Genesys Hospital Location: Grand Blanc, MI 48439 Contract Length: 13...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
, including routing, screen pops, and voice bot handoff. Evaluate CTI technologies (Genesys, Amazon Connect, Five9) and define... platforms (Genesys, Amazon Connect, Five9). Familiarity with Performance Analytics, Predictive Intelligence, and AI governance...
), and regulatory requirements. Vendor & Technology Oversight Familiarity with IVR platforms and ecosystems (Avaya, Genesys, Nuance...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
- Expert with call center staffing tools (i.e. Genesys WFM) - In depth understanding of staffing models (i.e. Erlang...
experience with contact center solutions On-premise and Cloud. Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS..., Azure), Containerization (Docker, Kubernetes). Configure and troubleshoot Genesys software and hardware components...
, Genesys, etc..) - Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions... following: - Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified...
, Genesys, etc..) - Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions... following: - Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified...